TERMS & CONDITIONS

GIFT CARD – Cala Luna Experience

1. The Gift Cards are issued by Le Calette – MIA S.r.l., P. IVA 05854030821 and can be redeemed at the hotel in exchange for the provision of Cala Luna Restaurant’s service up to the equivalent nominal value.
2. The value of the Gift Card is inclusive of VAT.
3. The Gift Card may be used by the purchaser or be given as a gift to a third party. In any case, the purchaser’s personal details shall be requested at the time of purchase.The purchaser may indicate the name of the recipient of the Gift Card as recipient of future services.
4. Gift Cards are valid for 12 months. After this period, they cannot be used for the purchase of services and the amounts will not be reimbursed.
5. Gift Cards are identified by a serial number which must be communicated to Hotel Le Calette during the booking process. Their use is subject to the seasons of the hotel and the availability of the service.
6. Reservation is compulsory. The required services can be booked through our Booking office (booking@ristorantecalaluna.it; +39 0921 423 900).
7. Any restaurant booking involving a Gift Card shall be subject to the Terms and Conditions of the booking, which can be consulted at the following link: https://lecalette.it/prodotto/booking-cala-luna/
8. The original Gift Card must be presented upon arrival at the hotel. Le Calette – MIA S.r.l. reserves the right during the booking process to request credit card details as a guarantee for the service booked or when a Gift Card redemption is requested.
9. Gift Cards cannot be exchanged for cash and are not redeemable for any reason. The total amount can be redeemed against the total amount of the booked service. In the event that the value of the Gift Card does not cover the full cost of the service provided by Cala Luna Restaurant, the balance must be paid by the Gift Card recipient to the hotel in cash or valid credit/debit card. Any remaining unused amounts cannot be refunded.
10. In case of cancellation of the booked service after the deadline or in case of no-show, the foreseen penalty, as specified in the confirmation email and in the terms and conditions of the purchased service, if exceeding the value of the Gift Card, shall be charged to the credit card. Therefore, the Gift Card shall be deemed used and cannot be used for other services. The charge will be made directly by the structure that is the subject of the booking.
11. Gift Cards may be cancelled after issuance if the information provided at the time of purchase is false or inaccurate, or if payment is declined or if incorrect cardholder and/or billing data are provided.
12. Le Calette – MIA S.r.l. accepts no liability for the loss or theft of any Gift Card. Gift Cards are not replaceable if lost, damaged, stolen or expired and are void if altered, copied or reproduced.
13. It is prohibited to resell the Gift Card.
14. Le Calette – MIA S.r.l. reserves the right to change the terms and conditions of the above sales policies without prior notice.
15. Gift Cards are subject to Italian law and the Italian courts shall have exclusive jurisdiction in relation to any dispute, in which case the Court of Termini Imerese shall have jurisdiction.
16. For any additional information, please contact us on +39 0921 423 900 or by email at info@ristorantecalaluna.it.